Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Contact sales@couponbirds.com for refunds or questions! We respond within 24-48 hours. All customers should contact us for approval before returning any item(s). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. CouponBirds Shopping will not be responsible for returned item(s) without notifying us in advance. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  1. Gift cards.
  2. Downloadable software products.
  3. Some health and personal care items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable):
  1. Book with obvious signs of use.
  2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  4. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@couponbirds.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@couponbirds.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If your products turn out to be defective or arrive damaged, please provide us with all the following proofs: 

  1. Photos of the front and the back of the package or box.
  2. Photo or video of the defective or damaged item.
  3. Photo or video and a detailed description of the problem.
  4. If the item you have received differs completely from the one you ordered, please do not hesitate to contact us and to provide us with photos or a video of the incorrect item.

Important Notes: 

  1. Discounted items are final and cannot be returned or exchanged.
  2. We do not accept any returns or exchanges on items that have been washed, worn, or damaged by the customer.
  3. Original order shipping cost is NOT refundable.
  4. Refunds will be arranged to the same payment method you used to place this order.

Shipping
Email us at sales@couponbirds.com and we will process your request within 24-48 hours.